Terms of Service

TERMS OF SERVICE

Peakline Manufacturing LLC
Effective Date: December 12, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of Peakline Manufacturing LLC’s (“Peakline Manufacturing”, “we”, “us”, or “our”) website and your purchase of private-label or custom-manufactured powder supplement products from us (“Products”). By engaging our services, signing a Purchase Order, paying any invoice or deposit, or using our website, you agree to these Terms.

These Terms form a binding agreement between Peakline Manufacturing and the customer (“Customer”, “you”).

2. Definitions

  • Products – Powder-supplement products manufactured by Peakline Manufacturing or its authorized facilities.

  • Specifications – Agreed written formula, ingredients, packaging, labels, artwork, and product requirements.

  • PO / Purchase Order – A document containing the finalized terms, quantities, and pricing for a manufacturing run.

  • Deposit Invoice / Final Invoice – Non-refundable deposit and remaining balance invoices issued by Peakline Manufacturing.

  • Customer Materials – Any formula, label artwork, trademarks, packaging, or raw ingredients supplied by Customer.

3. Ordering, Deposits, and Payments

3.1 Order Process

  1. Customer submits an order request including formula, flavor, packaging, labels, quantity, and shipping instructions.

  2. Peakline Manufacturing reviews requirements and prepares a PO.

  3. Customer must sign the PO to initiate the order.

  4. Production begins only after the non-refundable deposit is paid.

3.2 Deposit & Final Payment

  • A deposit of 50% is required before production.

  • Final payment is due before shipment unless otherwise stated in writing.

  • Additional charges may apply (artwork, packaging procurement, relabeling, freight, customs, storage, testing, compliance review, etc.).

3.3 Changes to Specifications

  • Any change requested after PO approval may result in delays, additional fees, or denial if production has progressed too far.

4. Production, Quantities & Delivery

4.1 Production Variances

Manufacturing tolerance is ±10%, unless otherwise agreed. Customer will be billed for the actual finished quantity.

4.2 Raw Materials & Testing

  • Company may source raw materials or accept Customer-supplied materials if compliant with cGMP and documentation standards.

  • Customer-supplied materials require valid COAs and may incur testing or administrative fees.

4.3 Delivery & Risk of Loss

  • All shipments are FOB Peakline Manufacturing facility unless otherwise arranged.

  • Title and risk pass to Customer once products are handed to the carrier.

  • Customer is responsible for freight, insurance, customs, duties, and import paperwork.

4.4 Delivery Timelines

All timeframes are estimates. Delays due to supply chain issues, regulatory actions, or uncontrollable circumstances do not constitute breach.

5. Inspection, Acceptance & Returns

5.1 Inspection

Customer shall inspect all Products within seven (7) business days of delivery. Any claims for shortages, defects, or damages must be made in writing within this period. Failure to notify Company within this timeframe constitutes acceptance of the Products.

5.2 Returns

No returns are accepted without a Returned Goods Authorization (RGA).
Unauthorized returns may be refused or destroyed at Customer expense.

5.3 No Consumer Returns

Peakline Manufacturing does not handle returns from Customer’s end users or retailers.

6. Customer Responsibilities

6.1 Regulatory Compliance

Customer is solely responsible for:

  • labeling compliance

  • supplement facts accuracy

  • marketing & advertising claims

  • product registration (if required in Customer’s territory)

  • ensuring legality of reselling Products

Company does not verify marketing claims and is not liable for customer misuse of the Products.

6.2 Artwork & Labeling

  • Customer must provide print-ready artwork in required formats.

  • Late or incorrect artwork may cause delays or additional costs.

  • If Customer provides labels/packaging, they must arrive on time and meet required specifications.

6.3 Storage Requirements

Customer must store Products according to proper environmental conditions.

7. Intellectual Property

7.1 Company IP

Company owns:

  • formulas developed by Peakline Manufacturing (unless custom formula provided fully by Customer)

  • manufacturing processes

  • SOPs, testing procedures, and know-how

7.2 Customer IP

Customer owns:

  • their trademarks, brand names, artwork, label copy, and custom formulas

  • Customer Materials provided to Peakline Manufacturing

7.3 Confidentiality

Both parties agree to keep confidential any proprietary, financial, or technical information shared under this Agreement.

8. Warranties & Disclaimers

Company warrants that Products will conform to the agreed specifications at the time of shipment. Company makes no warranty regarding the merchantability, fitness for a particular purpose, or legality of claims made on labels provided by Customer.

9. Limitation of Liability

Company’s total liability for any claim shall not exceed the purchase price of the affected Products. In no event shall Company be liable for indirect, consequential, or punitive damages.

10. Indemnification

Customer must indemnify Peakline Manufacturing for claims arising from:

  • labeling or marketing practices

  • failure to adhere to regulatory standards

  • customer-supplied raw materials

  • customer’s sale, distribution, storage, or modification of Products

Company indemnifies Customer only for:

  • manufacturing defects arising solely from Company’s actions

  • Company’s gross negligence or willful misconduct

11. Insurance

Customer agrees to maintain adequate general liability and product liability insurance, naming Peakline Manufacturing as an additional insured if requested.

12. Governing Law

This Agreement shall be governed by the laws of the State of Arizona.
Any disputes shall be resolved exclusively in Maricopa County, Arizona courts.

13. Contact Information

For questions:
Email: support@peaklinemfg.com